Summary
Integration Catalog
Reference
Description
The movement to Cloud requires IT organizations to become Service Integrator or Service Broker. They must deliver IT services that are being sourced from multiple external and internal Service Suppliers quickly, reliably and consistently. The case exchange paradigm makes this transformation and enables better collaboration across the whole ecosystem.
On top of the native case exchange framework from SM 9.34, this value-added integration instance enables customers to quickly achieve the OOB Case Exchange solutions with the following great business value between Service Manager and Service Anywhere.
- Synchronize data up-to-date across service desks
- Increase work efficiency and accelerate resolution
- Improve service delivery quality
General
Leading Product:
Service Manager
Secondary Product:
Service Anywhere
4/14/2018
Documentation
Documentation for this integration can be found using the following links:
- Service Manager 9.60 Hybrid Help Center > Case Exchange framework
- Service Manager 9.60 Codeless Help Center > Case Exchange framework
- Service Anywhere Help Center > Administration > Integration Management > External systems > External systems - Service Manager integration
Support Matrix
| Service Anywhere | ||
| Service Manager | ||
Generated: 6/11/2018 4:47:39 AM