Micro Focus “Support Status” change reminder for Application Delivery Management Software Products

Document ID:KM03651217
Creation Date:10-Jun-2020
Modified Date:16-Jun-2020
- Micro Focus Products:
  uft mobile
  
  alm octane
  
  quality center
  
  lean functional testing
  
  service virtualization
  
  network virtualization
  
  unified functional testing

Summary

Micro Focus would like to remind you of the upcoming “Support Status” change from the period of "Committed Support" to "Extended Support" on one or more of the following products in your profile.

Reference

Software	Committed Support Ends	Latest Product Version Available or Newer Product
ALM Octane 12.5x	31.12.2020	ALM Octane 15.0x
Application Lifecycle Management 12.5x	31.12.2020	Application Lifecycle Management 15.0.1
Lean Unified Functional Testing 14.0x	28.02.2021	UFT Developer 15.0.1
Network Virtualization 9.1x	30.06.2020	Network Virtualization 9.1x
Quality Center Enterprise 12.5x	31.12.2020	Quality Center Enterprise 15.0.1
Service Virtualization 4.0x	30.06.2021	Service Virtualization 5.3
UFT Mobile 2.0x	30.06.2020	UFT Mobile 3.4x
UFT Mobile 2.2x	28.02.2021	UFT Mobile 3.4x
UFT Mobile 2.5x	30.06.2021	UFT Mobile 3.4x
Unified Functional Testing 14.0x	28.02.2021	UFT One 15.0.1

These products/versions follow the Product Support Lifecycle Policy and the timeline for Support Status has been published on Product Support Lifecycle, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support, to minimize risks we recommend that all customers update to the latest version of these products.

The Product Support Lifecycle Policy defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy.

	Committed	Extended
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates)	Yes	Yes
Technical Support	Yes	Yes
Self-Help Resources (Knowledge Base, Forums, Documentation & more)	Yes	Yes
Defect Support (new Patches and Hotfixes)	Yes	Requires Extended Support Plus if available
Critical Security Updates	Yes	Requires Extended Support Plus if available
Enhancement Requests	Yes	No

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.