Summary
Reference
|
Software |
End of Committed Support |
Latest Product Version Available or Newer Product |
|
ArcSight Data Platform 2.3x |
30.06.2021 |
ArcSight Data Platform 2.5x |
|
ArcSight Enterprise Security Manager 7.0x |
30.04.2021 |
ArcSight Enterprise Security Manager 7.2x |
|
Arcsight Enterprise Security Manager and Express Gen8 appliances |
31.03.2021 |
Purchase Gen 10 Appliance |
|
ArcSight Investigate 2.0x |
30.11.2020 |
ArcSight Investigate 3.1 |
|
ArcSight Investigate 2.1x |
31.03.2021 |
ArcSight Investigate 3.1 |
|
ArcSight Logger 6.50 |
31.10.2020 |
ArcSight Logger 7.0.1 |
|
ArcSight Logger 6.51 |
31.10.2020 |
ArcSight Logger 7.0.1 |
|
ArcSight Logger 6.60 |
30.04.2021 |
ArcSight Logger 7.0.1 |
|
ArcSight Logger 6.61 |
30.06.2021 |
ArcSight Logger 7.0.1 |
|
ArcSight Logger Gen 8 Appliances |
31.03.2021 |
Purchase Gen 10 Appliance |
|
ArcSight Management Center 2.61x |
31.07.2020 |
ArcSight Management Center 2.9.4 |
|
ArcSight Management Center 2.70 |
31.10.2020 |
ArcSight Management Center 2.9.4 |
|
ArcSight Management Center 2.71x |
31.12.2020 |
ArcSight Management Center 2.9.4 |
|
ArcSight Management Center 2.80x |
30.04.2021 |
ArcSight Management Center 2.9.4 |
|
ArcSight Management Center 2.81x |
30.06.2021 |
ArcSight Management Center 2.9.4 |
|
ArcSight Management Center and ArcSight Connector Hosting Gen 8 Appliances |
31.03.2021 |
Purchase Gen 10 Appliance |
|
ArcSight Smart Connectors 7.6x |
30.06.2020 |
ArcSight Smart Connectors 7.15.0 |
|
ArcSight Smart Connectors 7.7x |
31.12.2020 |
ArcSight Smart Connectors 7.15.0 |
|
ArcSight Smart Connectors 7.8x |
30.04.2021 |
ArcSight Smart Connectors 7.15.0 |
|
ArcSight Smart Connectors 7.9x |
30.06.2021 |
ArcSight Smart Connectors 7.15.0 |
|
ArcSight Threat Detector 2.10 |
31.07.2020 |
Microfocus will not develop further versions for Threat Detector. The functions and features of Threat Detector will be folded in ArcSight Enterprise Security Manager. |
|
ArcSight Transformation Hub 2.20 |
30.04.2021 |
ArcSight Transformation Hub 3.2 |
These products/versions follow the Product Support Lifecycle Policy and the timeline for Support Status has been published on Product Support Lifecycle, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.
Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.
Whilst Micro Focus offers Extended Support, to minimize risks we recommend that all customers update to the latest version of these products.
The Product Support Lifecycle Policy defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy.
|
|
Committed |
Extended |
|
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates) |
Yes |
Yes |
|
Technical Support |
Yes |
Yes |
|
Self-Help Resources (Knowledge Base, Forums, Documentation & more) |
Yes |
Yes |
|
Defect Support (new Patches and Hotfixes) |
Yes |
|
|
Critical Security Updates |
Yes |
|
|
Enhancement Requests |
Yes |
No |
Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.