Flash Can't display on TruClient Browser in LoadRunner Enterprise 2020 SP3

  • KM03744678
  • 09-Oct-2020
  • 20-Oct-2020

Summary

Provide solutions for Flash can't display issue on TruClient Browser in LoadRunner Enterprise 2020 SP3

Question

TruClient Browser is based on Mozilla technology, after Mozilla Firefox upgrade to version 77, it has a bug that browser can't display the Flash component correctly in some scenarios. This bug is brought to TruClient Browser when it upgrade to version 77 in LoadRunner Enterprise 2020 SP3.

 

Reproduces Steps:

1, create a new TruClient script

2, open the Runtime Settings, go to Replay section

3, check on the "Enable global plugins support(TruClient Browser only)"

4, launch TruClient Browser, navigate to a page which contains the Flash component.

5, after navigated, we can see the Flash component didn't show correctly.

Answer

We have two workarounds for it.

1, The first one is add a Reload step after the navigation step(if the navigated url has Flash component). Just need to add the Reload step for the first flash url navigation, the following flash url navigations also will work fine.

2, The second way has several steps:

1), delete the folder %appdata%\Hewlett-Packard\LoadRunner\WebTruClientBrowser

2), for the existing scripts, open the script folder, find the folder "profiles", if don't have this folder then skip this step, otherwise go into this foler, then go into "TruClientBrowser", open the file "user.js". Find the line with the following content:

user_pref("plugin.scan.plid.all", false);

change the value from "false" to "true".

3), open the folder %lg_path%dat\WebTruClientBrowser. Open the file "user.js", find the line with the following content:

user_pref("plugin.scan.plid.all", false);

change the value from "false" to "true".

After done the existing scripts and new created scripts should work fine.