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Set up your Micro Focus Single Sign-On Credentials

Set up your Micro Focus Single Sign-On Credentials

Set up your Micro Focus Single Sign-On Credentials

Set up your Micro Focus Single Sign-On Credentials
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Summary

This document outlines how to setup Access Manager credentials (required beginning February 22, 2019 for MySupport customer entitled access) and transition your entitlements from Passport to Access Manager

Set up your Micro Focus Single Sign-On Credentials

 

YOUR ACTION IS REQUIRED: The Micro Focus login and authentication system changed on February 22, 2019
Click Sign In on MySupport and follow the instructions to setup and validate a new Micro Focus Single Sign On username and password.

 

We have consolidated login systems to unify your experience of interacting with Micro Focus. The former Software Passport system has been replaced by new unified Micro Focus credentials powered by Micro Focus Access Manager and eDirectory.

 

 

IMPORTANT:

  • When following the steps, please be aware that if you would like to maintain your current access rights, you will need to register with the same e-mail address you currently use. If you use a new e-mail address your current rights will not be transferred and active contracts will need to be re-entered. 
  • Once you have completed registration, you will be sent a validation e-mail. Once you receive the e-mail please follow the instructions in the e-mail to complete the validation.

 

Please note your new credentials. When logging in to MySupport from February 22, 2019 onward, you will use the short username you select instead of your e-mail address.

 

Need Help?

 

·         If you have issues – raise a case. Hypercare has a 48hour SLA and we expect to respond much quicker.

 

Thank you for your continued support and business partnership. 

 

 Your Micro Focus Team

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