Summary
Hewlett-Packard (HP) is announcing the product obsolescence of ServiceCenter 6.2x. All ServiceCenter customers with an active support contract are eligible to upgrade to Service Manager 9.3x.
Reference
Program overview |
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| Hewlett-Packard (HP) is announcing the product obsolescence of ServiceCenter 6.2x. All ServiceCenter customers with an active support contract are eligible to upgrade to Service Manager 9.3x. HP is committed to providing the highest level of customer care to you while you determine your future strategy for ServiceCenter, and will provide support as indicated by the dates listed below. For customers that require additional support on ServiceCenter, HP Software offers an HP ServiceCenter Limited Support Program which provides one (1) additional year of limited support until December 31, 2015. The Program is available only to customers who have a current HP ServiceCenter maintenance contract and have not yet committed to or started their migration from HP ServiceCenter versions 6.2x to HP Service Manager. For additional information check the ServiceCenter 6.2x Limited Support announcement. |
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Key program dates |
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Program documentation |
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| » Customer letter September 2013 announcing extension of current product support (.PDF) » Customer letter December 2011 (.PDF)* » Customer FAQ December 2011 (.PDF)* This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines. |
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* Requires Adobe Acrobat Reader. To download the latest version, please go to the Adobe website. |
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