HP Service Manager software 7.1x and 9.2x

  • Document ID:KM01006232
  • Creation Date:20-Jun-2014
  • Modified Date:23-Oct-2014
    • Micro Focus Products:
      service manager

Summary

Hewlett-Packard (HP) is announcing the version discontinuance of Service Manager 7.1x and 9.2x. All Service Manager customers with an active support contract are eligible to upgrade to Service Manager 9.3x.

Reference


 

Program overview
 

Hewlett-Packard (HP) has announced the version discontinuance of Service Manager 7.1x and 9.2x on May 1, 2013. All Service Manager customers with an active support contract are eligible to upgrade to Service Manager 9.3x.

This includes version obsolescence of HP IT Service Performance Suite 7.10 and 7.11 and 
HP IT Change Management Suite 7.10 and 7.11.

In response to customer feedback and in demonstration of our commitment to you, HP will extend the End of Support date for Service Manager customers using 7.1x or 9.2x applications under the following conditions:

  • An active maintenance and support contract is in place
  • All application binaries (server, web, windows client) are upgraded to a 9.3x version

For Service Manager 7.1x customers meeting these conditions the end of support date will be extended from May 31, 2015 to May 31, 2016.

For Service Manager 9.2x customers meeting these conditions the end of support date will be extended from October 31, 2015 to October 31, 2016.		  

 

Key program dates Service Manager 7.1x, HP IT Performance Suite 7.10 & 7.11, HP IT Change Management Suite 7.10 & 7.11
 
Date Details
May 01, 2013 Support customer notification
Feb 01, 2014 End of sale (no longer orderable or available for purchase)
Jul 24, 2014 1 Year Support Extension Announcement, see above for conditions
May 31, 2015 End of Current Product Support for Service Manager 7.1x, except for Service Manager 7.1x applications with server, web, and client binaries upgraded to Service Manager 9.3x
May 31, 2016 End of  Current Product Support for Service Manager 7.1x applications with server, web, and client binaries upgraded to Service Manager 9.3x
May 31, 2017 End of Self-Help Support for Service Manager 7.1x, except for Service Manager 7.1x applications with server, web, and client binaries upgraded to Service Manager 9.3x
May 31, 2018 End of Self-Help Support for Service Manager 7.1x applications with server, web, and client binaries upgraded to Service Manager 9.3x
 

 

Key program dates Service Manager 9.2x
 
Date Details
May 01, 2013 Support customer notification
Jul 01, 2014 End of sale (no longer orderable or available for purchase)
Jul 24, 2014 1 Year Support Extension Announcement, see above for conditions
Oct 31, 2015 End of Current Product Support for Service Manager 9.2x, except for Service Manager 9.2x applications with server, web, and client binaries upgraded to Service Manager 9.3x
Oct 31, 2016 End of Current Product Support for Service Manager 9.2x applications with server, web, and client binaries upgraded to Service Manager 9.3x
Oct 31, 2017 End of Self Help Support for Service Manager 9.2x, except for Service Manager 9.2x applications with server, web, and client binaries upgraded to Service Manager 9.3x
Oct 31, 2018 End of Self Help Support for Service Manager 9.2x applications with server, web, and client binaries upgraded to Service Manager 9.3x
 

 

Program documentation
  » Customer letter July 2014 - Support Extension (.PDF)*
» Customer FAQ (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.4 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.		  


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.