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Integration [865] - OMi events integration with SAW

Integration [865] - OMi events integration with SAW

Integration [865] - OMi events integration with SAW

Integration [865] - OMi events integration with SAW
B-SL:100 HPSL:100 LIB4:false TYPE:reference HPTYPE:manuals ATT:0

Summary

Integration Catalog
OMi events integration with SAW - Catalog Id: 865

Description

The OMi Integration Pack for Service Anywhere (SAW) enables you to automatically open incidents in Service Anywhere when relevant alerts are triggered in BSM.

This new integration provides a framework to create incidents in SAW based on events in Operations Manager i (OMi). For example, you could use the integration to configure CI Status alerts in OMi to automatically open a corresponding incident in SAW.

This integration enables you to configure specific CI Status alerts, SLA alerts, or EUM alerts in BSM to automatically open a corresponding incident in SAW.

Alerts are mapped to events using the Event Template, so that each triggered alert forwards a corresponding event to OMi.  The OMi Event management console determines which events should generate incidents and be added to an ITSM process to resolve the incident and alert agents and end users.

 

General

Leading Product:
Service Anywhere


Secondary Product:
Operations Bridge Manager (OMi)

4/14/2018

Documentation

For the Service Anywhere Help Center, click here.

Go to this topic for details on the integration: Service Anywhere - Administration Service Anywhere Integrations > External systems > External systems - Operations Management i integration

 

Support Matrix

Operations Bridge Manager (OMi)
Service Anywhere
SupportedSupported (see comments)Not Supported

Generated: 6/11/2018 4:51:03 AM

Additional Information

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