HP Servce Manager 9.3x & 9.4x

Program Overview

As part of the split of Hewlett Packard into HP Inc. and Hewlett Packard Enterprise in November 2015, we are not allowed to sell HP branded products anymore. Therefore, Hewlett Packard Enterprise (HPE) is announcing the End of Sale of all HP branded versions of HP Service Manager.

All HP Service Manager customers with an active support contract are eligible to update to HPE Service Manager 9.5x. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online on the dates listed on the table below:

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for HP Service Manager, and will provide support as indicated by the Key program dates listed below.

Key program dates listed below for HP Service Manager 9.3x & 9.4x are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

Key Program Dates

Program Documentation

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*

This End of Sale date is covered by version 5.1 of the HPE Supported Version Policy; see Definitions of terms.