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Service Manager 9.3x & 9.4x Extended Support Plus

Service Manager 9.3x & 9.4x Extended Support Plus

Service Manager 9.3x & 9.4x Extended Support Plus

Service Manager 9.3x & 9.4x Extended Support Plus
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Summary

Micro Focus is announcing the availability of Extended Support Plus for Service Manager 9.3x & 9.4x.

 

 

Program overview

 

Micro Focus is announcing the availability of Extended Support Plus for Service Manager 9.3x & 9.4x.

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for Service Manager 9.3x & 9.4x, and will provide support as indicated by the dates listed below.

Key program dates listed below for Service Manager 9.3x & 9.4x are based on the time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions.

 

 

Key program dates

 
Date Details
Oct 17, 2019 Support customer notification of availability of Extended Support Plus for Service Manager 9.3x & 9.4x
 

Previously announced support timeline Service Manager 9.3x:

 
Nov 30, 2019 End of Committed Support for Service Manager 9.3x
Nov 30, 2020 End of Extended Support for Service Manager 9.3x

Nov 30, 2023

End of Self-Help Support with Rights to New Versions for Service Manager 9.3x
Updated support timeline:
Dec 1, 2019

Extended Support Plus available for Service Manager 9.3x; except for Service Manager 9.3x on HP-UX platform

Important note for customers using Service Request Catalog (SRC): Adobe Flash will no longer be supported by Adobe by December 2020. Micro Focus will not remove Adobe Flash from SRC. We encourage you to use Service Manager Enterprise Self-Service (ESS) or to update Service Manager and use our Service Management Automation (SMA) Portal.
 

Previously announced support timeline Service Manager 9.4x:

 

 

Mar 31, 2020 End of Committed Support for Service Manager 9.4x
Mar 31, 2021 End of Extended Support for Service Manager 9.4x

Mar 31, 2025

End of Self-Help Support with Rights to New Versions for Service Manager 9.4x
Updated support timeline:
Apr 1, 2020

Extended Support Plus available for Service Manager 9.4x

Important note for customers using Service Request Catalog (SRC): Adobe Flash will no longer be supported by Adobe by December 2020. Micro Focus will not remove Adobe Flash from SRC. We encourage you to use Service Manager Enterprise Self-Service (ESS) or to update Service Manager and use our Service Management Automation (SMA) Portal.
 

 

Program documentation

 

This communication is covered by the Business Support Agreement.

More information about obsolescence announcements for products and product versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc is available here.

 

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