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Why do some accounts have the OS listed as, "Platform Unknown" in SupportCenter

Why do some accounts have the OS listed as, "Platform Unknown" in SupportCenter

Why do some accounts have the OS listed as, "Platform Unknown" in SupportCenter

Why do some accounts have the OS listed as, "Platform Unknown" in SupportCenter

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Summary

In SupportCenter, on the Account summary page and/or in Report results, why do I see the OS listed as "Platform Unknown"?