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(SCR 43183) IR Query doesn't work with special characters.

(SCR 43183) IR Query doesn't work with special characters.

(SCR 43183) IR Query doesn't work with special characters.

(SCR 43183) IR Query doesn't work with special characters.
B-SL:100 HPSL:100 LIB4:false TYPE:errormsg HPTYPE:known_problems ATT:0

Summary

When running an IR Query using special characters ($,%,#,+,@,&,*) no results are returned even though characters exist in brief.description and update.action.

Problem

No results returned for IR Query using special characters.

Steps to reproduce

 1) Login into ServiceCenter 6.2 system
 2) Select Incident Management
 3) Select Search IM Tickets
 4) Run a true search
 5) Select 1st record in list and add &&&& or ++++ or %%%% to text in brief description (may also add characters when prompted for an update).
 6) Save changes to record
 7) Go back to search (apm.search.probsummary.g)
 8) Select IR Query tab
 9) In IR Search Text add &&&& or use any of the characters that were added to brief.description and update.action.
 10) Select Search
 11) No results returned

Cause

This is a limitation within IR searching. In stepping through the RTE, special characters are removed before the search is performed.

Fix

No workaround exists. SCR 43183 has been opened as an enhancement request

Additional Information

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