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HP Service Manager software 7.0x

HP Service Manager software 7.0x

HP Service Manager software 7.0x

HP Service Manager software 7.0x
B-SL:100 HPSL:100 LIB4:false TYPE:reference HPTYPE:obsolescence_document ATT:2

Summary

Hewlett-Packard (HP) is announcing the version discontinuance of Service Manager 7.0x. All Service Manager customers with an active support contract are eligible to upgrade to Service Manager 9.20.

 

Program overview

  Hewlett-Packard (HP) is announcing the version discontinuance of Service Manager 7.0x. All Service Manager customers with an active support contract are eligible to upgrade to Service Manager 9.20.

For your upgrade planning purposes, please consider SM 9.20 to be the minor release following Service Manager 7.11, i.e., just like a version 7.20. Service Manager 9.20 is a minor release in terms of impact on data model and application functionality. This minor release of Service Manager was simply re-versioned to align with "HP BTO 9.0". Please review the Customer Letter for additional information.

HP is committed to providing the highest level of customer care to you while you determine your future strategy for Service Manager and will provide support as indicated by the dates listed below.
 

 

Key program dates

 
Date Details
Jul 15, 2010 Support customer notification
Oct 01, 2010 End of sale (no longer orderable or available for purchase)
Sep 30, 2011 End of current product support
Sep 30, 2013 End of self-help support
 

 

Program documentation

  » Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.3 of the HP Software Supported Version policy. (Definitions of terms) are documented in the HP Software product version obsolescence guidelines.
 


* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.

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