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Comtrade Smart Plug-in for Citrix 3.7x.
Title :
Comtrade Smart Plug-in for Citrix 3.7x.
Document ID :
KM02503114
Product - Version:
smart plug-in for citrix 3.70 ;
OS :
Updated :
Mon Aug 01 10:08:50 GMT 2016
Summary :
Hewlett Packard Enterprise (HPE) is announcing the End of Sale of Comtrade Smart Plug-in for Citrix (SP-i Citrix) 3.7x. All SP-i Citrix customers with an active support contract are eligible to update to SP-i Citrix 3.8x. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online on Apr 29, 2014.
 

Program overview

 

Hewlett Packard Enterprise (HPE) is announcing the End of Sale of Comtrade Smart Plug-in for Citrix (SP-i Citrix) 3.7x. All SP-i Citrix customers with an active support contract are eligible to update to SP-i Citrix 3.8x. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online on Apr 29, 2014.

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for SP-i Citrix, and will provide support as indicated by the Key program dates listed below.

Key program dates listed below for SP-i Citrix 3.7x are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

 

 

Key program dates

 
Date Details
Aug 15, 2016 Support customer notification of End of Sale
Nov 1, 2016 End of Sale (no longer orderable or available for purchase) for SP-i Citrix 3.7x

Previously announced support timeline:

Apr 30, 2018 End of Committed Support for SP-i Citrix 3.7x
Apr 30, 2020 End of Extended Support for SP-i Citrix 3.7x

Apr 30, 2024

End of Self-Help Support with Rights to New Versions for SP-i Citrix 3.7x
 

 

Program documentation

 

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*

This End of Sale date is covered by version 5 of the HPE Supported Version Policy; see Definitions of terms.

 
* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.