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HPE Propel
Title :
HPE Propel
Document ID :
KM02797812
Product - Version:
propel 2.00 2.01 2.10 2.20 1.00 1.01 1.10 1.11 ;
OS :
Updated :
Tue May 23 09:35:05 GMT 2017
Summary :
Hewlett Packard Enterprise is announcing the product obsolescence of HPE Propel. All HPE Propel customers with an active support contract are eligible to migrate to HPE Service Manager Enterprise Suite. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on SSO.
 

Program overview

 

Hewlett Packard Enterprise (HPE) is announcing the product obsolescence of HPE Propel. All HPE Propel customers with an active support contract are eligible to migrate to HPE Service Manager Enterprise Suite. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online.

Going forward, the HPE Propel Portal and Catalog, including Jumpstart, will become part of the ITOM IT Service Management Automation (ITSMA) suite. In particular ITSMA's Service Manager 9.50 now includes Propel Portal and Catalog solution as part of Service Manager Service Portal. As a result of these changes, we are discontinuing Propel as a standalone product being available to customers.

HPE is committed to providing the highest level of customer care to you while you determine your future strategy for HPE Propel, and will provide support as indicated by the Key program dates listed below.

Key program dates listed below for HP Propel 2.0x & 2.1x and HPE Propel 2.2x are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

 

 

Key program dates

 
Date Details
June 1, 2017 Support customer notification of product obsolescence
August 1, 2017 End of Sale (no longer orderable or available for purchase)

Previously announced support timeline:

Aug 31, 2018
Aug 31, 2020
Aug 31, 2024

End of Committed Support for HP Propel 2.0x
End of Extended Support for HP Propel 2.0x
End of Self-Help Support with Rights to New Versions for HP Propel 2.0x

Dec 31, 2018
Dec 31, 2020
Dec 31, 2024
End of Committed Support for HP Propel 2.1x
End of Extended Support for HP Propel 2.1x
End of Self-Help Support with Rights to New Versions for HP Propel 2.1x

Aug 31, 2020
Aug 31, 2022
Aug 31, 2026


End of Committed Support for HPE Propel 2.2x
End of Extended Support for HPE Propel 2.2x
End of Self-Help Support with Rights to New Versions for HPE Propel 2.2x
 

 

Program documentation

 

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*

This End of Sale date is covered by version 5.1 of the HPE Supported Version Policy; see Definitions of terms.

 

 
* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.