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Information about Obsolescence Announcements for Products and Product Versions f...
Title :
Information about Obsolescence Announcements for Products and Product Versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc
Document ID :
KM02966156
OS :
Updated :
Mon Sep 03 11:02:29 GMT 2018
Summary :
Information about Obsolescence Announcements for Products under the Time Based and Version Based Obsolescence Processes

 

Why is Micro Focus announcing obsolescence of a product or product version?

 

Products that follow the time based obsolescence process

Micro Focus publishes the planned dates for end of Committed Support, Extended Support and Self-Help Support with Rights to New Versions on the Obsolescence & Migration pages on MySupport Software Product Lifecycle, as soon as the product version is released. There are version specific licenses for certain product versions and Micro Focus ends the sale of these licenses prior to the end of support date for that version. When this happens, we announce the obsolescence of a product version. And there are situations when the whole product is reaching its end of life. In such cases, Micro Focus will announce the obsolescence of the product and specify replacement products available for customers to use, if any.

Products that follow the version based obsolescence process

For products under the version based obsolescence process, Micro Focus announces the end of sale and end of support dates for specific versions when newer product versions or replacement products (if any) are released.  These dates appear on SSO.

 

This is in accordance with our Release & Support Policy. Definitions of terms are documented in the Software Support Policy and Enterprise Security Products Support Policy.

 

Replacement product and version

Please refer to software.microfocus.com or otherwise check with your local Micro Focus sales representative or Micro Focus business partner for the latest information.

When a replacement product/new version is available, all support customers can obtain the media and associated license keys at Software Licenses and Downloads Portal.

 

Additional information about the product or this obsolescence announcement

You have several options available to you to obtain additional information:

  • Contact your local Micro Focus sales representative or your local Micro Focus business partner:

            software.microfocus.com

            When providing information, please include your name, country, phone number, company name, product number and your

            support service agreement identifier or system handle.

  • Web Self Solve:

            Software Support Online

  • Technical Support:

            Software Support Online (click on Access Software Support Online --> Support Contact & Community --> Contact Us -->

            Phone)

 

Support Related Information

Support options for products that follow the time based obsolescence process

In case of time based obsolescence of a product for which a replacement product exists, or time based obsolescence of a product version, Micro Focus will continue to provide Committed Support, Extended Support and Self-Help Support with Rights to New Versions for the product or product version until the dates that appear on MySupport Software Product Lifecycle.

In case of time based obsolescence of a product for which no replacement product exists, Micro Focus will continue to provide support for the product until the dates that appear on MySupport Software Product Lifecycle .

Support options for products that follow the version based obsolescence process

In case of obsolescence of a product or product version under the version based obsolescence process, Micro Focus will provide support until the announced end of support date, which is documented on MySupport Software Product Lifecycle. Thereafter, in case of product obsolescence with a replacement product or product version obsolescence, customer is entitled to Self-Help Support for a two (2) year period.

 

Following obsolescence, there may be a new version or a replacement product available through migration.  You are encouraged to check with your local Micro Focus sales representative or Micro Focus business partner to determine the options that meet your business needs.

 

Migration/New Version Related Information

Support Pricing

Support pricing for new versions or new products is determined independently. Please work with your Micro Focus representative to know the difference in support pricing, if any.

 

Support Contract Migration

In connection with migration to a replacement product or product version, there may be an updated ALA document.  Please read the latest ALAs for your newly migrated products so that you understand the new license terms and parameters. ALAs are available at https://softwaresupport.softwaregrp.com/web/softwaresupport/document/-/facetsearch/document/KM720008.

 

Education Services

Your local Micro Focus education specialist can help understand what training packages are available for you for your new product version or replacement product.

Please contact Micro Focus at https://www.microfocus.com/training/contact-us/.

 

 

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