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Service Management Automation Suite 2017.11 & Prior Versions
Title :
Service Management Automation Suite 2017.11 & Prior Versions
Document ID :
KM03095787
OS :
Updated :
Mon Feb 26 13:04:14 GMT 2018
Summary :
Micro Focus is announcing a new version for Service Management Automation Suite (SMA Suite), 2018.02. One of the component products of this SMA Suite 2018.02 is Universal Configuration Management Database (UCMDB) 11.0x. With UCMDB 11.0x we are introducing Unit-based licensing instead of OSI-based licensing in previous versions. As a result, all customers that want to go to SMA 2018.02 will need to have their contracts updated and new license keys need to be retrieved.
Program Overview
Micro Focus is announcing a new version for Service Management Automation Suite (SMA Suite), 2018.02. One of the component products of this SMA Suite 2018.02 is Universal Configuration Management Database (UCMDB) 11.0x. With UCMDB 11.0x we are introducing Unit-based licensing instead of OSI-based licensing in previous versions.
As a result, all customers that want to go to SMA Suite 2018.02 will need to have their contracts updated and new license keys need to be retrieved.
All SMA Suite customers with an active support contract are eligible to update to SMA Suite 2018.02. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates are published on Software Support Online.


Service Management Automation Suite versions that are affected
Service Management Automation Suite was previously called IT Service Management Automation Suite.

  • HPE IT Service Management Automation Suite 2016.06
  • HPE IT Service Management Automation Suite 2016.10
  • HPE IT Service Management Automation Suite 2017.01
  • HPE IT Service Management Automation Suite 2017.04
  • HPE IT Service Management Automation Suite 2017.07
  • HPE Service Management Automation Suite 2017.11

Support Contract Update
There are some licenses impacted due to this license exchange program. For this reason, your support contracts need to be updated. Please contact your local Micro Focus contract administration representative or Micro Focus services integrator (SVI) partner to get your support contract updated accordingly.


License keys

Once your contract is updated, you have to request new license keys for SMA Suite 2018.02. Please visit 
Software Licenses and Downloads Portal.

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for SMA Suite, and will provide support as indicated by the key program dates above. 
Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions.

Program documentation

» Affected product numbers list (.PDF)*
» Release Notification (.PDF)*

This communication is covered by version 5.1 of the Software Support Policy and the Software Enterprise Support data sheet.

More information about obsolescence announcements for products and product versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc is available here.