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Service Manager 9.4x Extension of Committed Support
Title :
Service Manager 9.4x Extension of Committed Support
Document ID :
KM03173677
Product - Version:
service manager 9.40 9.41 ;
OS :
Updated :
Thu Jun 14 11:32:47 GMT 2018
Summary :
Micro Focus is announcing a 1-year extension of Committed Support for Service Manager 9.4x

 

 

Program overview

 

Micro Focus is announcing the extension of Committed Support for Service Manager 9.4x as listed below.

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for Service Manager 9.4x, and will provide support as indicated by the dates listed below.

Key program dates listed below for Service Manager 9.4x are based on the time based support lifecycle process under which end of support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Business Support Agreement.

The End of Committed Support date will be extended from March 31, 2019 to March 31, 2020.  Customers with an active subscription will continue to receive Committed Support without interruption or price uplift until March 31, 2020.

By extending Committed Support for Service Manager 9.4x we provide our customers time to benefit from upgrading to the latest Service Manager Automation version or evolve to the new container based Micro Focus Service Management Automation X suite.

If you have an interest in upgrading to the latest version of Service Manager, we have an Upgrade Factory that can provide initial upgrade assessment to qualified customers at no additional cost. While this service is dependent on our resource availability, we would encourage you to consider having this assessment done to ease your upgrade effort. If you are interested in seeing if you qualify for this free assessment, you can send an email to sm-upgrade@microfocus.com. Further, our team can offer guidance for your transition to SMAX when you contact SMA Evolution Help at sma.evolution.help@microfocus.com.
 


 

Key program dates

 
Date Details
June 7, 2018 Support customer notification of extension of Committed Support

Previously announced support timeline:

Mar 31, 2019 End of Committed Support for Service Manager 9.4x
Mar 31, 2021 End of Extended Support for Service Manager 9.4x

Mar 31, 2025

End of Self-Help Support with Rights to New Versions for Service Manager 9.4x
Updated support timeline:
Mar 31, 2020 End of Committed Support for Service Manager 9.4x
Mar 31, 2021 End of Extended Support for Service Manager 9.4x
Mar 31, 2025 End of Self-Help Support with Rights to New Versions for Service Manager 9.4x
 

 

Program documentation

 

» Customer Letter (.PDF)*

This communication is covered by the Business Support Agreement.

More information about obsolescence announcements for products and product versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc is available here.

 

* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.