Analytics for business insights in a data driven world
The fastest, open, infrastructure-independent, advanced analytics SQL database
Quickly attain key information with best-in-class cognitive search and discovery
Securely access and analyze enterprise (and public) text, audio & video data
Search and analysis to reduce the time to identify security threats
An intuitive hunt and investigation solution that decreases security incidents
Minimize the risk and impact of cyber attacks in real-time
Leverage big data to optimize and make your IT processes more efficient
Autonomous operations through a business lens
Intelligent automation for service desk, configuration, and asset management
Open, secure, high-performance platforms to build Big Data analytics stacks
A future-ready, open platform that transforms data chaos into security insight
SQL analytics solution handling large amounts of data for big data analytics
High-scale protection of sensitive data at rest, in motion, and in use across systems
Accelerate delivery, and ensure quality and security at every stage of the app lifecycle
Manage portfolio investments and requirements throughout the development process
Prioritize, deliver, and optimize portfolios that drive business success
Requirements management solution that provides end-to-end traceability of processes
Develop quality software in less time with real-time collaboration, cross-tool and cross-project visibility, and enhanced reporting
Comprehensive lifecycle management solution for high-quality application delivery
Unified platform for defining, managing, and automating activities and gaining insights
Integrated quality management to standardize testing and fix defects
Change and configuration management that streamlines development to release faster
Ensures Agile project success with effortless planning and tracking
Essential tools for Agile and DevOps teams to govern, test, and monitor applications
Powerful test solutions for web, mobile, rich-client, and enterprise applications
Accelerate test automation and help developers and testers collaborate
On-demand cross-platform functional testing coupled with in-depth analytics
Lightweight solution for continuous integration and testing
Real device lab that helps build an app experience from real-world insights
Automated functional and regression testing for enterprise software applications
Record, run, and export Selenium scripts for easy web and mobile testing
Create simulations and virtual services with pre-packaged wizards and protocols
Powerful, realistic load, stress, and performance testing at enterprise scale
Generate real-life loads, and identify and diagnose problems to deploy with confidence
Plan, run, and scale performance tests in the cloud
Standardize processes, centralize resources, and build a Performance Center of Excellence
Automated software load, stress, and performance testing in an open, sharable model
Keep your applications secure with powerful security testing
Identifies security vulnerabilities in software throughout development
Provides comprehensive dynamic analysis of complex web applications and services
Application Security as a managed service
Gain valuable insight with a centralized management repository for scan results
Automate deployment and orchestrate application releases to speed product delivery
Connect Dev and Ops by automating the deployment pipeline and reduce feedback time
Centralized planning and control for the entire software release lifecycle
DevOps-driven, multi-cloud management, orchestration, and migration
DevOps tools provide more efficiency and flexibility needed to meet business needs
Builds packages of change artifacts to speed up mainframe application development
Enable faster, efficient parallel development at scale
A development environment that streamlines mainframe COBOL and PL/I activities
Intelligence and analysis technology that provides insight into core processes
Fuel mobile apps, cloud initiatives, process automation, and more
Interoperability of systems across the enterprise
Lets you retain your CORBA Investments with SOA Integration
Enterprise CORBA technology for distribution at scale
A CORBA 2.6 compliant middleware supporting C++ and Java
A comprehensive suite of CORBA products
Always protected, always available–without the complexity and cost
Predictive data protection across hybrid IT
Predictive data protection solution across hybrid IT environments
Enterprise backup and disaster recovery software for files, applications, and VMs
Advanced analytics and reporting application for Data Protector environments
Cloud-based endpoint backup solution with file sync and share, and analytics
VM backup and replication for VMware vSphere and Microsoft Hyper-V environments
PC backup solution for data stored on end-user computers
Keep your business running—no matter what
Simplifies resource management on a Storage Area Network and increases availability
Protects your key business systems against downtime and disaster
Provides cost-effective, all-in-one disaster recovery through a hardware appliance
Disaster Recovery that uses virtual infrastructure capacity to protect servers
Backup and disaster recovery solution that ensures critical data is always available
Start a new era of innovation. Innovate faster and with less risk
Modernize COBOL and PL/I business applications using state-of-the-art tools
Allow developers to modernize COBOL systems and to deploy COBOL to new platforms
An Open Systems COBOL Compiler and Runtime System
Transforms your ACUCOBL-GT to deliver a powerful end user experience across devices
Development environments for COBOL that enable developers to produce enterprise apps
Provides a familiar environment to maintain and improve apps written in RM/COBOL
Understand complex application portfolios with technical insight across applications
A code analysis and visualization tool that provides full oversight of code changes
Capture, analyze, and measure the value, cost and risk of application portfolios
Find hidden logic within portfolios and extend their value through re-use
Data modernization tools that unlock business application value
Store data within an RDBMS without changing application source code
Make COBOL data contained within COBOL data files available to any reporting tool
A data management system for Vision files
Transparent access from ACUCOBOL-GT to Relational Database Management Systems
Build a productive, mobile workforce
Helping teams work together via email, instant messaging, and secure file sharing
Email, IM, chat-based teamwork, anti-virus, anti-spam, disaster recovery, and more
Provides secure email, calendaring, and task management for today's mobile world
Backup and disaster recovery solution that ensures critical email is always available
Protect your network and messaging system from malware, viruses, and harmful content
Provides secure team collaboration with document management and workflow features
Provides secure file access and sharing from any device
Seven essential tools to build IT infrastructures, including secure file sharing
True BYOD across your entire enterprise—from mobile to mainframe
Print across the enterprise and platforms from any device
Enables secure access to corporate data through users' mobile devices
Secure and manage mobile devices your users want to work on–even personal devices
Provides single sign-on for enterprises and federation for cloud applications
Run terminal emulation apps on your mobile device
A zero-footprint terminal emulator that provides HTML5 access to applications
Protect your sensitive information more securely with multi-factor authentication
Delivering critical file, storage and print services to enterprises of all sizes
File, print, and storage services perfect for mixed IT environments
Trusted, proven legal, compliance and privacy solutions
Consolidate and govern information for legal, compliance, and mailbox management
Cloud-based, scalable archiving for regulatory, legal, and investigative needs
Archive all business communication for case assessment, search, and eDiscovery
Securely meet regulatory, privacy, and jurisdictional retention requirements
Policy-based governance (ECM) software to meet regulatory and privacy requirements
File analysis to discover, classify and automate policy on unstructured data
Structured data archiving to retire outdated applications and reduce data footprint
Identify, lock down, analyze, and prepare data for litigation and investigations
Respond to litigation and investigations quickly, accurately, & cost-effectively
Apply, enforce and manage information legal holds for litigation and investigations
Automate data discovery, classification, and management of network file systems
Provides automated management of file storage for users and work groups
Discover what is being stored and who has access
File Reporter and Storage Manager solution suite bundle
Deliver information faster organization-wide with cognitive search and analytics
Accelerate your IT Operations to the speed of DevOps
Containerized microservices platform built into ITOM products
The first containerized, autonomous monitoring solution for hybrid IT
Engaging end-user experience and efficient service desk based on machine learning
DevOps driven, multi-cloud management, orchestration and migration
Automate and manage traditional, virtual, and software-defined networks
Automate provisioning, patching, and compliance across the data center
Modernize mainframe applications and data access using new tools and DevOps practices
Plan, manage, optimize, and deliver Agile Enterprise portfolio with compliance
A collaborative, flexible, Agile requirements and delivery platform
Requirements management solution providing end-to-end traceability of processes
Ensures Agile project success with effortless Agile planning and tracking
Comprehensive analysis solutions aimed at enterprise scale applications
Maintain control and agility of complex software development projects
Use modern and productive tools to develop applications directly on the mainframe
Easily maintain and modernize z Systems applications
Provides multiple change management interfaces to maintain mainframe apps
Manage mainframe files for fast problem resolution
Increase speed and quality with scale for continuous testing
Enable IT teams to easily test mainframe application changes on scalable hardware
Mainframe comparison tool that supports data, text, and directory files
Automate deployments and orchestrate the application release process to join teams
A proven, scalable deployment environment for rehosting IBM mainframe applications.
Execute IBM mainframe COBOL and PL/I workload on Windows, Linux and the Cloud
Modernize IBM mainframe workloads using Microsoft .NET and Azure
Ensure superb application performance that meets user expectation
Orchestrates and integrates processes for faster software development and delivery
Detects changes, synchronizes multiple environments, and restores failed systems
Enable modernized access and integration of mainframe application and data
Desktop, mobile, and cloud terminal modernization of IBM, HP, and UNIX mainframe applications
Desktop terminal access modernization of Unisys mainframe applications
Desktop terminal access modernization of IBM, HP, UNIX mainframe applications
Web services platform for IBM, HP, and UNIX application and data integration
A Unisys MCP DMSII data synchronization tool for analytics and BI applications
Enhance access management and security of mainframe applications and data
A platform for enhancing mainframe access control and application security management
A solution that provides data-centric protection from end-to-end
Security at the core to everything you do; Operations, Applications, Identity and Data
Detect known and unknown threats through correlation, data ingestion and analytics
A comprehensive threat detection, analysis, and compliance management SIEM solution
Detect unknown threats through real-time analytics
Download and deploy pre-packaged content to dramatically save time and management
A fully-featured, adaptable solution that simplifies the day-to-day use of SIEM
Consulting to help build and mature enterprise security operation capabilities
Finds and repairs configuration errors that lead to security breaches or downtime
Identifies and responds to unmanaged changes that could lead to security breaches
Provides easy compliance auditing and real-time protection for IBM iSeries systems
Encryption, tokenization and key management for data de–identification and privacy
Format-preserving encryption, tokenization, data masking, and key management
Omni-channel PCI compliance and data protection for end-to-end payments security
Scalable, end-to-end encrypted email solution for desktop, cloud, and mobile
SaaS cloud email encryption to protect information on Office 365
Email, file, and Office 365 protection for PII, PHI, and Intellectual Property
FIPS 140-2 Level 3 hardware cryptographic appliance to meet compliance standards
Automated encryption key lifecycle management appliance
File transfer protection to control privileged users and stop persistent threats
Secure development, security testing, and continuous monitoring and protection
Identifies security vulnerabilities in source code early in software development
Manage your entire application security program from one interface
Gain visibility into application abuse while protecting software from exploits
An integrated approach to Identity and Access Management
A comprehensive identity management and governance solution that spans across the infrastructure
Delivers an intelligent identity management framework to service your enterprise
Provides automated user access review and recertification to remain compliant
Consistently enforce access rights across your business environment
Integrate the host with your modern security framework
Move beyond username and passwords and securely protect data and applications
Enables users to reset their passwords without the help of IT
Streamlines authentication for enterprise apps with a single login experience
Manage and control privileged account activities for all credential-based systems
Enables IT administrators to work on systems without exposing credentials
Limits administrative privileges and restricts directory views to specific users
Edit, test, and review Microsoft Group Policy Objects changes before implementation
Provides Exchange administration that restricts privileges to specific users
Protect critical data, reduce risk and manage change with Change Guardian
Deliver actionable and timely security intelligence
Antivirus, anti-spam, anti-malware, and network protection
Securely automates IT management processes across the lifecycles of devices
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Enable users to securely access data while respecting privacy and device freedom
Provides automated endpoint management, software distribution, support, and more
Package, test, and deploy containerized Windows apps quickly and easily
Streamlines and automates the way you provide IT services to your business
Provides reports that integrate licensing, installation, and usage data
Seven integrated products to help track, manage, and protect endpoint devices
Welcome to HPE Software Support! This website contains a number of great features specifically designed to adjust to your personalized needs. We focused on improved performance, navigation, ease of use, and consolidation of features. Please read through the option descriptions below and on the navigation menu to provide you with knowledge on use of the site to maximize your experience. For your reference, we breakdown the look of the page into four major parts: Header, Menu, Detail, and Footer.
Header : This area offers quick navigation options for areas of interest for the larger Hewlett Packard Enterprise. They remain common to all users and available in all screens.
Menu : This area offers quick navigation options for areas of interest local to this website. They remain common to all users and available in all screens. - Home, Dashboards, About Software, Product Information, Support Contact & Community, and Website Assistance.
Detail : This area offers variable content based on menu selection. Such content will help the website visitor obtain requested information in a quick, clear, and concise format.
Footer : This area offers links available to all users to navigate to other content in Hewlett Packard Enterprise. This content is also related to the larger Hewlett Packard Enterprise and not local to the website.
A new page called My Support is your initial interface to help quickly access areas of common interest. There are eight options available for selection:
This page houses a number of "portlets". A portlet is an application plugin to interface software components. Examples of portlets provided on the HPE Software Support website are My Products, Support News, Manual Library, Software Patch, Knowledge Library, Service Request Dashboard, Change Requests, and Submit a New Service Request. You can change the order of the portlets using standard drag-and-drop functionality . You can delete portlets by clicking on close button. Some portlets may not be removed. Each portlet contains the option to minimize, maximize, or close on the top-right of the portlet ().
The My Products portlet displays list of all the products the user's entitlements returned. Use this portlet to help filter and personalize other portlets like Manual Library, Knowledge Library, and Software Patch.
The Submit a New Service Request allows you to initiate a request for assistance or information from HPE Software Support professionals. The completed submission will appear in the Service Request Dashboard.
The Search box on the header allows you to perform queries into the knowledgebase. You can further filter results using the Facet Search feature and leverage Saved Search criteria for easy current or future access to similar results.
You can edit your personal profile information. The more detailed the information, the faster response from Software Support professionals after a Service Request submission will be.
The My Entitlements option provides direct access to entitlement registrations for personalizations of your Dashboards. It also helps with providing products that you may receive service when submitting a new Service Request.
The Configuration Items option provides access to create, maintain, and remove your installed product configurations for reference during service request submissions.
This area provides links to the larger Hewlett Packard Enterprise divisional services and is consistent with other public website content.
Home : This menu option provides valuable configuration choices to personalize your Software Support Online (SSO) screens and service request submissions. This menu also offers, within the first two options (Welcome and My Support), to quickly access the pre-login (Welcome) page and post-login (My Support) page from anywhere. The Edit Profile option allows access to a personal information repository to always have information pre-populated on your service requests. The next option, My Entitlements, allows the user to register active contracts to govern permissions on the website for knowledge, service requests, and other areas. The Configuration Items option allows for registration of installed product environments for easy reference when performing service request submissions. The Email Notification option allows for personalized notification settings for Service Requests. The Survey Preferences feature allows for control of survey invitations on completion of Service Requests. The last option on the list allows the user to Sign Out.
Dashboards : This menu options provides access to personalized set of portlets for easy access to information specific to the product selected in My Products. The first option, Dashboards, gives access to a consolidated set of portlets. The Manuals option will automatically access document types of such type within the Faceted Search screen and pre-select the product will match selection on My Product with ability to alter filter options within the Faceted Search screen. Similar to the Manuals option, the Patches option performs the same action for the alternate document type. Use Search Knowledge anywhere to quickly access the Faceted Search screen. Similar to the Manuals option, the Change Requests option will access the Faceted Search screen and pre-select both Known Problems and Enhancement Requests for your product(s). The Service Requests option will access a screen with a full view of your submitted, open Service Requests. The Product News option will access news announcements regarding products. The Support News option will access news announcements regarding Software Support.
About Software : This menu option on provides links to information about specific topics such as the main Hewlett Packard Enterprise Software website (HP Enterprise Software), information about Big Data & Analytics, Software as a Service, Software Products, Partners, Support, Education, Developers, and consulting through Professional Services.
Product Information: This menu options provides access to Events, Demos, Trials, Contracts, Licensing, Downloads and other resources and portals.
Support Contact & Community : This menu option provides access to Software Support Offerings and Services in addition to ways to Contact Us.
Community : This menu options provides access to the HP Software Support Practitioners Forums, IT Experts, Enterprise Business, Protect724-ESP, Vivit, HP Live Network, and Web Events for access to Software community spaces regarding our products.
Website Assistance : This menu option on provides valuable information on how to use Software Support Online (SSO). Access to this page - the Getting Started page. Helpful tutorials (videos on the features of the tool) and references (the Customer Support getting started guide). Find answers to Frequently asked questions (FAQ), a link to Guides to assist with questions about services and other areas surrounding your products, description of Access Levels on the website add more information for facilitate navigation, and provide Feedback. At Hewlett Packard Software Support we're always looking for ways to improve online experience when using our tools and working with our people. Please take time to do so even if to say 'thank you' or praise areas you like.
The detail content area will vary between the landing page (before login) and the home page (after login). On the landing page, the detail content offers information about HPE Software and its products. On the home page the detail pane offers personalized information based on user preferences.
Welcome Page
My Support Page
The footer content consistently provides access to links to other important information regarding the larger Hewlett Packard Enterprise. On top of the area you may change the local language for display of the pages for the HPE Software Support website.
The Edit Dashboard feature allows you to add portlets not already displaying on your home page.
Note: The screen prompts will vary based on the Request Type selection.
You can select any service request from the list of records on your active Service Request Dashboard portlet to view details, provide updates, or manage attachments.
The Advanced Service Request Search feature, available after maximizing the Service Request Dashboard, provides you with options to help filter results and locate records not displayed on the Service Request Dashboard.
You are able to filter the results by selecting the facets. Below are examples of facets available.
When you select any of the facets, the search results adjust based on the facet selection. You can select one or more facets to fine tune results displayed.
You can save your query and facet selections using the Save Search feature. Each saved search will add ot the list of Saved Search Terms on the dropdown above the search results. To remove entries from the list, pre-select the saved search name and select the Delete Search button.
You can use the Create Configurations Items feature to add records for selection on your Service Request submissions expediting the process. These records provide details of your unique implementation of the Hewlett Packard products you own which will improve the speed-to-resolution process of any service request.
Use the Configuration Item Search provides the ability to locate records quickly using the search criteria you provide to facilitate the maintenance process of configruation items.
MySupport will undergo maintenance on Saturday, 22 Sep 2018. Website outages and/or feature interruptions are possible 3am - 3pm UTC. Please note phone numbers to reach Micro Focus support during this time.